Refund policy

If you're not happy with your order, you have 30 days after it arrives to request a return.

What can be returned

Items must be unused, in the same condition you received them, and in their original packaging.
For hygiene reasons, a plunge tub that has been filled with water, or a massager or compression sleeve that has been used, can't be returned unless it's faulty.

How to start a return

Contact us through our contact page with your order number and the item you'd like to return. We'll reply with the return address and instructions. Please don't send anything back before we reply, because items sent without a return request can't be accepted.

Return shipping

You pay the cost of shipping the item back, unless it arrived damaged, is faulty, or isn't what you ordered. Please use a tracked shipping service so the return can be traced.

Damaged, faulty or wrong items

Please check your order when it arrives. If something is damaged, faulty or not what you ordered, contact us within 30 days of delivery with a photo or short video of the problem. We'll send a replacement or give you a full refund, and you won't pay anything to send it back.

Refunds

Once your return arrives, we'll inspect it and email you. If it's approved, the refund goes back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it.